Pricing

Simple, honest pricing.

Month‑to‑month. No annual contracts. No surprise add‑ons. Twilio usage included. Cancel any time from your account.

Starter

$99/mo

For single‑location practices getting serious about feedback.

  • 1 location, 1 Twilio number
  • Unlimited surveys (up to 500 responses/mo)
  • SMS survey delivery via 5‑character code
  • 3 pre‑built templates (Injectables, Device, Partner)
  • Standard analytics dashboard
  • Email support
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Growth

$299/mo

For growing practices that need real insight, not just scores.

  • Up to 5 locations, 5 Twilio numbers
  • Unlimited responses
  • Full survey builder (custom questions, branching logic)
  • Satisfaction score benchmarking vs. regional peers
  • Real‑time low‑score alerts with follow‑up prompts
  • PDF report generation
  • Priority email + chat support
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Practice

$599/mo

For multi‑site operators and high‑volume practices.

  • Up to 20 locations, 20 Twilio numbers
  • Role‑based access (owner, manager, location staff)
  • Location‑level vs. consolidated reporting
  • White‑label survey links (your domain)
  • API access for EHR/PMS integrations
  • Dedicated onboarding + account manager
  • SLA‑backed uptime (99.9%)
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Enterprise

Custom

For franchise groups, DSOs, and large multi‑site networks.

  • Custom location and user limits
  • SSO / SAML support
  • BAA for HIPAA compliance available
  • Custom data retention & export policies
  • Dedicated success team
  • Custom contracts & security review
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No PHI stored Cancel anytime Twilio included Annual: 15% off
Plan comparison

Everything in every plan, side by side.

Feature Starter Growth Practice Enterprise
Survey delivery
SMS code delivery✓✓✓✓
QR code entry point✓✓✓✓
Twilio usage included500 / moUnlimitedUnlimitedCustom
White‑label survey domain——✓✓
Surveys & templates
Pre‑built templates✓✓✓✓
Custom question builder—✓✓✓
Branching logic—✓✓✓
Locations & access
Locations included1Up to 5Up to 20Custom
Role‑based access control——✓✓
SSO / SAML———✓
Analytics & reporting
Real‑time dashboard✓✓✓✓
Regional benchmarking—✓✓✓
Low‑score alerts—✓✓✓
PDF report generation—✓✓✓
CSV / JSON export✓✓✓✓
Integrations & compliance
API access——✓✓
HIPAA BAA available———✓
Custom data retention———✓
Support
Email support✓✓✓✓
Priority chat support—✓✓✓
Dedicated account manager——✓✓
SLA‑backed uptime——99.9%Custom
Billing FAQ

Questions about contracts, upgrades, and refunds.

Are there long‑term contracts?
No. All plans are month‑to‑month. You can upgrade, downgrade, or cancel at any time from your account settings. If you want a discount, we offer 15% off annual billing on all tiers — but it's an option, not a requirement. There are no cancellation fees and no data hostage situations.
Can I upgrade or downgrade between plans?
Yes — instantly, from your account settings. Upgrades take effect immediately and are prorated for the remainder of your billing cycle. Downgrades take effect at the start of your next cycle so you keep the features you're already paying for. Locations and historical data carry over.
What's your refund policy?
We offer a 14‑day free trial — no credit card required — so most customers never need a refund. After the trial, plans are month‑to‑month, so if something isn't working we'd rather hear about it and fix it than collect another month's fee. If you cancel within 7 days of a charge and haven't used the service substantively that month, email [email protected] and we'll make it right.
How is Twilio billed? Do I get a separate invoice?
No separate invoice. Twilio SMS usage is included in your Sondaggio subscription. We don't mark up Twilio costs and you don't need a Twilio account — we provision numbers for you. For very high‑volume practices (10,000+ surveys/month), we'll talk Enterprise pricing instead.
Do you offer non‑profit, multi‑location, or annual discounts?
Annual billing gets you 15% off any tier. Multi‑site operators above 20 locations should look at Enterprise — pricing is volume‑based and usually lands meaningfully below per‑seat alternatives. We also work with educational and non‑profit programs case by case. Email [email protected].
What happens to my data if I cancel?
You can export everything as CSV or JSON at any time, including after cancellation for 30 days. After that, we delete your data on a documented schedule (you can request earlier deletion). Enterprise customers can negotiate custom retention windows.

Try Sondaggio free for 14 days.

No credit card. No annual contract. Most practices are live the same day and seeing real data within a week.

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