1
Staff hands over a 5‑character code.
At checkout, your team gives the patient a small card with a unique code — like AB3K2. Takes ten seconds, fits in a wallet.
Your patients text.
You get answers.
Patients text a 5‑character code at checkout; a 2‑minute survey returns. Structured satisfaction data lands in your dashboard in real time — before they reach the parking lot.
Trusted by 200+ healthcare practices
How it works
From treatment to insight in three steps.
No new software for your staff. No app for your patients. Just a short code and a phone they already have in their hand.
2
Patient texts it to your number.
Patients send the code to your dedicated practice number. No download, no signup, no password reset — just a normal text.
3
Survey link returns. Data flows in.
They tap the link, complete a 2‑minute mobile survey, and you see the response in your dashboard the moment they submit.
The honest version
The way you collect feedback today is leaving signal on the table.
The problem
You're flying blind on patient satisfaction.
Your front desk asks "How was everything?" and everyone smiles on the way out. You have no idea who's thrilled, who's lukewarm, and who's writing a Google review right now.
Email surveys go unopened. Review links go nowhere.
The average healthcare email survey open rate is under 20%. By the time a patient gets your follow‑up, they've forgotten how they felt — and they're not clicking your link.
You find out about problems too late.
Negative reviews. Refund requests. Patients who quietly don't come back. By the time you see the signal, the damage is done.
How Sondaggio fixes it
Capture the moment — while they're still in the building.
A 5‑character code handed over at checkout takes 10 seconds. The patient texts it, gets a survey link, and you have structured satisfaction data before they reach the parking lot.
SMS gets read. SMS gets clicked.
Text messages have a 98% open rate. Sondaggio delivers survey links over SMS — no email client, no spam folder, no password reset, no app. Patients respond on the device already in their hand.
Surface issues while you can still act.
Real‑time alerts flag low satisfaction scores the moment they're submitted. You get a chance to follow up, fix a problem, or turn a neutral experience into a loyal patient — before it ever reaches a review site.
What's inside
Built like a precision instrument, not a Swiss Army knife.
The connected workflow that links the visit, the survey, the review, and the invoice — in one place.
SMS‑first survey delivery
No app. No login. Just a text.
Patients don't download anything and don't create accounts. They text a 5‑character code, get a mobile-optimized survey link back in seconds, and complete it in about two minutes. Completion rates run 3–5× higher than email.
Admin survey builder
Build and edit surveys without calling support.
Create custom questions, reorder them, set required vs. optional fields, and publish instantly. No tickets, no developers. Draft, preview, and go live in under 10 minutes.
Pre‑built templates
Skip the blank page. Start with what works.
Three professionally designed templates get you collecting data in minutes:
- Procedure Satisfaction — treatments, adjustments, procedures
- New Patient Experience — first visits & referral follow‑ups
- Ongoing Care — follow‑ups, wellness visits & chronic care
Multi‑location, multi‑account
One login. Every location.
Each location gets its own dedicated SMS number, its own surveys, its own data — while you see everything aggregated from a single dashboard. Set location‑level permissions for DSOs, franchise groups, PT networks, optometry chains, and regional managers.
Real‑time analytics
See satisfaction trends, not just scores.
The dashboard updates the moment a survey is submitted. Track NPS, satisfaction scores, and question‑level trends over time. Filter by location, provider, treatment type, or date range.
PDF reports + advanced analytics
Show your team the numbers. Show your investors the trends.
Generate branded PDF reports on any date range with one click. Growth and Enterprise add cohort analysis, location‑vs‑location comparisons, and trend benchmarks driven by real SQL aggregations — not vanity scores.
Beyond surveys
The connected loop — visit, feedback, review, follow‑up, invoice.
What started as patient satisfaction SMS is now a full operational layer for the front desk. Every feature below is shipped and live for logged‑in customers today.
Appointments + auto‑dispatch surveys
Mark a visit complete. The survey sends itself.
Schedule appointments with staff members and treatment types. The moment status flips to completed, Sondaggio fires the post‑visit survey and, on Growth+, queues a review request — zero code cards required for known patients.
The Command Center
One screen. Today's whole story.
Today's schedule, at‑risk responses from the last 30 days, pending review replies, and a quick stat strip — unified in one daily view designed to be the first tab your front desk opens in the morning.
Patient invoicing & payments
Issue, collect, refund — with a real audit log.
Build invoices with line items, link them to appointments, accept partial payments, issue refunds, and void with a full audit trail. State machine: draft → open → partial → paid, plus voided. Eight currencies. Per‑location numbering on Enterprise+.
Patient portal & follow‑ups
Close the loop on negative responses — privately.
When a survey comes back at‑risk, open a tracked follow‑up. Patients respond securely through the portal (or email / phone, logged), and the thread lives on the patient record. Status: pending → opened → replied → closed.
SMS reminders + staff & treatment types
Cut no‑shows. Tag every visit.
Configurable SMS appointment reminders with reply handling. Manage your staff roster and treatment‑type catalog (with abbreviations and pricing) so every appointment, survey, and invoice is properly attributed.
Reputation — included in every paid plan
Not a premium add‑on. Core platform.
Google and Yelp sync, the embeddable review widget, new‑review and low‑score alerts, and multi‑location reputation roll‑ups are part of Starter and up. See the dedicated Reputation section below.
Reputation intelligence
Your private feedback and your public reputation — unified.
Sondaggio syncs your Google and Yelp reviews automatically, so you see the full picture in one place: what patients told you privately, and what they’re telling the world publicly.
⭐ 4.8Average rating
127Reviews synced
2Platforms connected
DailyAutomatic sync
Automatic review sync
Connect Google Places and Yelp once. Reviews pull in every day with zero manual work — new ratings, review text, and sentiment, all in your dashboard automatically.
Unified reputation dashboard
Star ratings, review trends, and volume sit alongside your private survey NPS. See the correlation between what patients tell you and what they post publicly — in the same view.
Embeddable review widget
Drop a live, auto-updating review feed onto any page of your website with a single embed snippet. Shows real reviews from Google and Yelp — no copy-paste, no manual updates, always current.
Star rating tracking
Track your Google and Yelp star averages over time with trend charts. Know the moment your rating shifts — up or down — and connect it to specific date ranges or locations.
New review alerts
Get notified the moment a new review lands on Google or Yelp. Catch a 1-star before it compounds. Respond while the context is still fresh. Know your reputation as it happens, not after the fact.
Multi-location reputation
See Google and Yelp data for every location side by side. Aggregate to your full practice or drill into a single site. Spot the outlier before it becomes a pattern.
Platforms connected
Google
Yelp
Healthgrades — coming soon
Zocdoc — coming soon
Who it’s for
If patients walk in and walk out, Sondaggio works for you.
Any practice that sees patients in person can collect structured satisfaction data the same day they sign up.
DentalGeneral, cosmetic & specialty practices
Aesthetics & Med SpaInjectables, lasers, body contouring
ChiropracticAdjustment care & wellness plans
DermatologyClinical & cosmetic derm
Physical TherapyRehab, sports medicine & PT groups
OptometryEye care & vision practices
Urgent CareWalk-in & immediate care clinics
Integrative & WellnessAcupuncture, naturopathic & holistic
Pricing
Month‑to‑month. No contracts. No surprises.
Start on Starter, grow to Growth, scale to Enterprise. Move between tiers whenever you want.
Starter
$79/mo
For single‑location practices getting serious about feedback and reputation.
- 1 location, 1 dedicated SMS number
- 500 SMS surveys / mo + reputation sync + widget
- Appointments, Command Center, billing & portal
- Standard analytics dashboard
Growth
$199/mo
For growing practices that need real insight, not just scores.
- Up to 5 locations & dedicated numbers
- Unlimited SMS + custom builder + branching
- Review request campaigns from completed visits
- Advanced analytics, PDF reports & API access
Enterprise
$399/mo
For multi‑site operators and high‑volume practices.
- Up to 20 locations & numbers
- Role‑based access & multi‑location reporting
- White‑label + per‑location invoice numbering
- Dedicated onboarding + target 99.9% SLA
Need 20+ locations, SSO, or a HIPAA BAA? See Custom →
FAQ
Honest answers to the questions practice owners actually ask.
Is Sondaggio HIPAA compliant?
Sondaggio does not store or transmit Protected Health Information (PHI). Survey responses are linked to anonymous session tokens, not patient names, DOBs, or medical record numbers. We do not integrate with EHR records by default. For Enterprise customers who need formal HIPAA coverage, we offer a Business Associate Agreement (BAA). If you're unsure whether your use case triggers HIPAA requirements, consult your compliance officer — we're happy to share our data architecture documentation.
What does SMS cost on top of the subscription?
SMS delivery is included in your plan. Starter includes up to 500 survey deliveries per month. Growth and Enterprise plans include unlimited SMS within normal usage thresholds. We don't mark up carrier costs — you're not buying a separate carrier account. If you're a very high‑volume practice (10,000+ surveys/month), talk to us about Custom pricing.
How long does setup take?
Most practices are live within one business day. You provision a dedicated SMS number through the Sondaggio dashboard (guided, ~5 minutes), choose or customize a survey template (~10 minutes), and print or order your code cards. Growth and Enterprise plans include onboarding calls if you want a walkthrough with your team.
We already use Birdeye / Podium / Google Reviews. Why do we need this?
Those tools are designed to generate public reviews. Sondaggio is designed to give you private, structured feedback before it becomes a public review. They're complementary, not competing. Many of our customers use Sondaggio for internal satisfaction tracking and use their existing reputation tool to channel happy patients toward Google or Yelp. You can't build that workflow if you don't know who the happy patients are.
What if a patient doesn't want to text a code?
No problem. The code‑based SMS workflow is the default because it gets the highest completion rates, but nothing is mandatory. Patients can skip entirely — there's no pressure built into the flow. Some practices also display a QR code on a table tent as an alternate entry point (the QR goes to the same survey URL). Both paths generate the same structured data in your dashboard.
Are there long‑term contracts?
No. All plans are month‑to‑month. You can upgrade, downgrade, or cancel at any time from your account settings. If you want an annual prepay discount, we offer 15% off annual billing on all tiers. There are no cancellation fees, no data hostage situations — you can export all your survey data at any time in CSV or JSON.
Know what your patients think before they tell Yelp.
Start a free 14‑day trial. No credit card. Cancel anytime. Most practices are live the same day.