No app downloads. No staff training. No new phone system. Here's the full patient journey — from the moment treatment ends to the moment you see the data.
Your front desk or treatment provider gives the patient a small card with a unique, single‑use code — printed by you, or ordered through Sondaggio. Same motion as handing over a receipt. No mention of "surveys," no awkward ask.
Codes are generated automatically in the Sondaggio dashboard. Print them in batches or order pre‑printed cards from us.
They open Messages — the app already on their phone — and send the 5 characters. No download, no signup, no app store, no password reset. This works on the cheapest Android, on iOS, on a flip phone with SMS. Universal access.
Don't want to text? A QR code on the table tent goes to the same survey URL.
AB3K2The moment the code arrives, Sondaggio responds via SMS with a personalized link. The link is short, single‑use, and mobile‑optimized. It opens in the patient's default browser — no app store, no install screen, no friction.
The survey is designed for thumbs — large tap targets, simple rating scales, progress shown as "Question 3 of 7." Maximum 8 questions, average completion time under 90 seconds. Patients aren't asked to log in, create an account, or share PHI.
If they lose signal mid‑survey, their answers queue and submit when connectivity returns.
The moment a patient submits, structured data appears in your Sondaggio dashboard — NPS contribution, individual ratings, free‑text responses, and any flagged low scores. If a score crosses your alert threshold, a notification fires to whoever you've designated (manager, owner, regional lead).
You can act on feedback while the patient is still in the parking lot — not after the Yelp review goes live.
Industry‑standard, carrier‑grade SMS delivery. We provision your number, configure inbound routing, and handle deliverability so you don't need a separate Twilio account. Costs included in your plan.
The survey is a mobile‑first web page — no App Store, no Play Store, no version updates. Works on any phone that can send a text and open a link. That's the entire compatibility list.
On Practice and Enterprise tiers, our REST API lets you trigger codes from your EHR/PMS, sync completion status, or feed structured satisfaction data into your data warehouse. Docs are clean and short.
Provision a Twilio number from the dashboard (about 5 minutes). Choose a survey template or build your own (10 minutes). Print your code cards. That's onboarding. By the next morning, your team is collecting structured satisfaction data without changing a thing about how they work.
Start a free 14‑day trial. No credit card. No annual contract. If it doesn't change how you understand your patients, walk away — no questions, no calls.